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Human Kinetics Return Policy
Canada | UK and Europe | United States
Policy for Individual/Personal Returns
- If you’re not completely satisfied with your prepaid purchase, return it for a refund within 30 days of the date of receipt of your shipment. Permission is not necessary (please include invoice copy).
- No returns are accepted for online/electronic products or opened shrink-wrapped, software,CD/DVD-ROM, and DVD products.
- All return purchases must be shipped via UPS to Human Kinetics Inc. Returns Dept., 1607 N Market St.,Champaign IL 61820-2200.
- Continuing Education and Coach Education* courses that are unopened can be returned within 30 days of the date of receipt of your shipment. For online Continuing Education and Coach Education* courses that have not been accessed, a refund (less shipping/handling) will also be given at the request of the customer within 30 days of purchase. All online access to the course will be revoked at that time. After 30 days of purchase, or if the course has been accessed or the package opened, customers may exchange the course for an online course of similar value.
- Human Kinetics will issue a refund for purchase price based on original payment method (excluding shipping/handling)if the original invoice information is supplied.
- Products damaged during shipment must be reported to Human Kinetics within 2 weeks of shipment receipt.At that time, the nature of the damage must be provided.
*Specific to Coach Education: No refund will be given for a course that has been completed (test passed and certification granted). In the event a customer purchases and completes a course (test passed and certification granted) only to discover it was not the correct course, we will credit the amount of the original course toward the purchase of the correct course. Test scores and certifications earned by completing the incorrect course will be expunged from the database.
Human Kinetics Inc.
Returns Dept.
1607 N Market St.
Champaign IL 61820-2200.
Human Kinetics Inc.
Returns Dept.
475 Devonshire Road, Unit #100
Windsor,ON N8Y 2L5.
Human Kinetics Europe
107 Bradford Road
Stanningley
Leeds, LS28 6AT
UK
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Welcome to the Human Kinetics Legacy Platform
Online Product Access Steps
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▾ Sign into My Account
Are you an existing customer?
You will need to sign in using your email and password for our legacy website.
Did you just make your first purchase with Human Kinetics?
If you just made your first purchase, you will first need to reset your password.
Once you have reset your password, you can access your courses on the "My Courses" page here: http://education.humankinetics.com/my-courses
How reset your password
To reset your password, click here: http://www.humankinetics.com/reset-password. You will usually receive the reset password email within 30 minutes. Please check your spam and junk email folders for the password reset email.
▾ Access your online courses and print certificates
For Returning Users
To view the list of courses and exams that you currently have access to, please sign in.
For New Users
- When purchasing a digital product from our website (US.HumanKinetics.com or Canada.HumanKinetics.com), you will receive an automatic confirmation email. (If you do not see the email message, please check your spam folder.)
- The email message will contain a temporary password and a link to access your purchased digital products on this legacy platform.
- Sign in.
- Follow the instructions in the email message to reset your password. This account will be different from your US.HumanKinetics.com account.
- Access your digital products by clicking on the link in the email message or by going to My Courses.
View a tutorial on how to access an online course.
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