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Customer Support FAQs (10)
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Some features of the Human Kinetics site require that you activate your account to confirm your e-mail address. Creating a profile page and uploading content are examples of such features. Activation is optional.
Upon registering, you should receive an activation message from noreply@hkusa.com, at the e-mail address you specified. If the activation message is not there, look in your spam or junk mail folders.
Activate your account by clicking the link in the body of the activation message.
Or, activate your account by clicking the Activate button on the login page and then entering the activation code from the activation message.
If you have any difficulty activating your account, contact support@hkusa.com.
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You can find journal submissions guidelines at each of our journal websites (the guidelines vary from journal to journal).
From the Human Kinetics Journals homepage, select the journal you would like to submit a manuscript to.
Once you have selected a journal, from that journal’s homepage, click on the For Authors tab where you will find authorship and submission guidelines for that journal.
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No additions may be made to your order after it has been accepted. Your credit card has been authorized and charged. You may place a new order at any time. (For U.S. customers only. Others should contact their local subsidiary.)
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30-day money-back guarantee
If you’re not completely satisfied with your prepaid purchase, return it within 30 days of the date of purchase, in salable condition, and your money will be refunded except for shipping and handling. (Sorry, we don’t accept returns on opened software, CD-ROMs, and online product purchases.) An account credit will be issued for items purchased on open account. Read our complete return policy.
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If you are interested in publishing with Human Kinetics, please use the online submission guidelines. Thank you for your interest in publishing with us.
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The manuscripts are checked in with Marii Master in our Trade Division. She will also be able to provide any information regarding status of review.
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We offer credit applications for business purchases.
United States Credit Application
Download Now
UK and Europe Credit Application
Download Now
Canada Credit Application
For credit applications in Canada, please contact
Human Kinetics Canada
Attn: Jake Rondot
475 Devonshire Road
Unit 100
Windsor, ON N8Y 2L5
800-465-7301 (in Canada only), 519-971-9500
Fax: 519-971-9797
E-mail: jaker@hkcanada.com
Australia Credit Application
For credit applications in Australia, please contact
Human Kinetics Australia
P.O. Box 80, Torrens Park
57 A Price Ave, Lower Mitcham
South Australia 5062
Ph: 08 8372 0999
Fax: 08 8372 0998
E-mail: info@hkaustralia.com
New Zealand Credit Application
Human Kinetics New Zealand Pty Ltd
PO Box 80, Torrens Park
South Australia, 5062
Toll-free phone: 0800 222 062
Toll-free fax: 0800 222 064
Phone: 0011 64 8372 0999
Fax: 0011 64 8372 0998
E-mail: info@hknewzealand.com
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If you have received a damaged product, please contact the office you purchased the item(s) from.
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Welcome to the Human Kinetics Legacy Platform
Online Product Access Steps
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▾ Sign into My Account
Are you an existing customer?
You will need to sign in using your email and password for our legacy website.
Did you just make your first purchase with Human Kinetics?
If you just made your first purchase, you will first need to reset your password.
Once you have reset your password, you can access your courses on the "My Courses" page here: http://education.humankinetics.com/my-courses
How reset your password
To reset your password, click here: http://www.humankinetics.com/reset-password. You will usually receive the reset password email within 30 minutes. Please check your spam and junk email folders for the password reset email.
▾ Access your online courses and print certificates
For Returning Users
To view the list of courses and exams that you currently have access to, please sign in.
For New Users
- When purchasing a digital product from our website (US.HumanKinetics.com or Canada.HumanKinetics.com), you will receive an automatic confirmation email. (If you do not see the email message, please check your spam folder.)
- The email message will contain a temporary password and a link to access your purchased digital products on this legacy platform.
- Sign in.
- Follow the instructions in the email message to reset your password. This account will be different from your US.HumanKinetics.com account.
- Access your digital products by clicking on the link in the email message or by going to My Courses.
View a tutorial on how to access an online course.
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Shopping on Human Kinetics?
Check out our new stores:
Please check out our new stores:
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